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Terms of service

Last updated October 24, 2026.

1. These terms

These terms are an agreement between Klaarly Solutions (“Klaarly”, “we”) and the business that subscribes to Klaarly (“you”). The person accepting them confirms they can bind that business. Klaarly is sold to businesses, not to consumers.

2. The service

Klaarly is software for running a trade or field-service company: CRM, Sketch, Estimating and the client portal, Scheduling and Time, Financial, and Fleet (the “core platforms”), plus any add-ons you choose. We may improve and change features over time, and we will not remove a core platform you rely on without reasonable notice.

3. Your account and users

  • Your subscription includes 3 admin users and 10 crew-lead users. More can be added at the price we agree.
  • You are responsible for who you give access to, and for keeping office keys, passwords and PINs private.
  • Tell us promptly at hello@klaarly.ca if you think your account has been misused.

4. Price and payment

  • The core platforms are CAD $349 per month, plus applicable taxes. Add-ons are priced separately.
  • Fees are billed monthly in advance, by credit card or by invoice payable by e-transfer within 15 days.
  • The subscription is month to month. You can cancel at any time, and it ends at the end of the month you have paid for. We do not refund partial months.
  • We will give you at least 30 days’ notice of a price change.
  • If an invoice is more than 30 days overdue, we may suspend access after giving you notice. Your data is not deleted while it is suspended.

5. Your data

  • You own your data: everything you and your team enter or upload, including your clients’ information.
  • You allow us to host, process and back it up only to provide and support Klaarly for you.
  • You can export your data at any time. After you cancel, you have 60 days to export it, and then we delete it.
  • You are responsible for having the right to collect and use the personal information you put into Klaarly, including your clients’ consent where the law requires it.
  • Our privacy notice explains how we handle personal information.

6. AI features

Klaarly’s AI features draft estimates, suggestions, service plans and messages. Drafts can be wrong. You decide what to accept, and you are responsible for the prices, quantities and words you send to your clients. Nothing is sent or applied without a person on your team choosing to do so.

7. Payments and connected services

Card payments run through your own payment processor account (such as Helcim), and connected services such as QuickBooks run under their own terms. We are not responsible for those services, but we will help you set them up.

8. Acceptable use

Do not use Klaarly to break the law, to send spam, to infringe anyone’s rights, to try to reach another company’s data, or to interfere with the service or its security.

9. Availability and support

We work to keep Klaarly available and to fix problems quickly, and we plan maintenance outside working hours where we can. Support is by email at hello@klaarly.ca and by phone at 506-229-8297, Monday to Friday, 8 a.m. to 5 p.m. Atlantic time.

10. Confidentiality

Each of us will keep the other’s non-public business information confidential and use it only for this agreement.

11. Warranties and liability

We provide Klaarly with reasonable skill and care. Apart from that, and to the extent the law allows, Klaarly is provided “as is”, without other warranties. Neither of us is liable for indirect or consequential losses, or for lost profits. Our total liability under this agreement is limited to the fees you paid us in the 12 months before the claim.

12. Ending the agreement

You can cancel at any time (see section 4). We may end the agreement with 30 days’ notice, or immediately if you seriously breach these terms and do not fix the breach after notice. Either way, you keep the right to export your data as set out in section 5.

13. Law

These terms are governed by the laws of New Brunswick and the federal laws of Canada that apply there. The courts of New Brunswick decide any dispute.

14. Changes to these terms

If we change these terms in a way that matters, we will email you at least 30 days before the change takes effect. If you do not agree, you can cancel before then.

Contact

Klaarly Solutions, Moncton, New Brunswick · hello@klaarly.ca · 506-229-8297